Western Virtual says it’ll liberate a firmware replace to handle a reliability factor with its SanDisk Excessive and Excessive Professional SSDs. Over the last few months, , the and had been affected by folks complaining in their lately bought 4TB and 2TB Excessive V2 and Excessive Professional V2 moveable drives all at once erasing the knowledge that they had on them and, in some instances, changing into unreadable. The problem is apparently restricted to drives manufactured because the finish of 2022 and looks to have an effect on 4TB fashions essentially.
On Friday, Western Virtual shared its first public commentary at the factor because it used to be came upon months in the past, telling it had a instrument replace able for 4TB Excessive and Excessive Professional variants. “Western Virtual is acutely aware of stories indicating some shoppers have skilled a subject matter with 4TB SanDisk Excessive and/or Excessive Professional moveable SSDs (SDSSDE61-4T00 and SDSSDE81-4T00 respectively),” the corporate stated. “We now have resolved the problem and can put up a firmware replace to our web page quickly. Shoppers with questions or who’re experiencing problems must touch our Buyer Toughen staff for help.”
Western Virtual didn’t say when the replace would arrive, nor if it used to be additionally operating on a repair for 2TB fashions. Consistent with ArsTechnica, the corporate didn’t resolution questions if it will be offering refunds to shoppers who misplaced their knowledge after one among their Excessive or Excessive Professional SSDs failed. Western Virtual didn’t straight away reply to Engadget’s request for remark and additional info. In the event you personal a SanDisk Excessive or Excessive Professional SSD you purchased ahead of the top of 2022, likelihood is that your power is okay, and also you don’t want to concern about it unexpectedly failing. Nonetheless, Western Virtual’s gradual reaction is disappointing, particularly since SanDisk drives are most often identified for his or her reliability.
